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Customer Success Manager

Customer Success Manager

Posted about 2 months ago

Sydney, $62,000 - $90,000 + super, bens. & bonus

Job Type: Permanent

Managed by: David Leadbitter

Global cyber-security company seeking customer success specialists.

This is an opportunity to join a multi-billion dollar-valued company that applies machine-learning and mathematics to cyber-security. 

Recently voted one of the world’s most innovative companies, you will be the Customer Success Manager in the Melbourne office, working closely with ops engineers and other key stakeholders in the business to:

Manage key client accounts, driving adoption and outcomes leading to renewals, expansion and advocacy.

Present and discuss cyber-security solutions to C-level stakeholders and information security experts.

As required, and where it is safe to do so, visit client sites at short notice.

Main Requirements

1+ years’ customer success experience, ideally in a cyber-security or SaaS company in Australia.

Self-starter who is comfortable working autonomously.

Comfortable dealing with C-level stakeholders.

A Bachelor degree from a leading University, with a WAM of 65+ (or equivalent).

Excellent organisation and project management skills, and the ability to remain calm and confident in high-pressure environments. 

Full working rights in Australia.

A passion for cyber security, AI and customer service.

Familiarity with enterprise networking technology.

Asian language skills are advantageous.

REF: J15406

Integrity, Commitment, Quality and Endeavour

"Adam takes the time to get to know who I really want in my team, in terms of cultural fit, attitude and skills... not wasting my time with CV's that I will say no to. In sporting terms Adam is currently batting 100% in terms of vacancies filled. Keep up the great work!"

Jari - Head of Engineering


"Nick and the whole team at Client Server handled my recruitment with calmness and expertise. They really break the mould when it comes to recruitment firms."

Simon - Senior Developer


"David was able to source extremely able software engineers that gelled to become a very potent team, delivering a complex high-tech product that was the key to our success...  Anyone trying to build a team of elite software engineers should have David working with them."

Simon - CTO